Privacy Policy

• Legal Name: LiveAssist
• DBA: LiveAssist
• Business Address: 5900 Balcones Dr Ste 12955, Austin, TX 78731, United States
• Business Type: B2B only

LiveAssist provides AI-powered chatbots for business websites. Services are offered through paid subscriptions with a 14-day free trial.

We may collect the following information through chatbot interactions and account registration:

• User name
• Email address
• Phone number
• Chat conversation content
• IP address (stored and logged for chat sending and security)
• Account and usage data

We do not intentionally collect sensitive personal data.

Payments are processed through Stripe. LiveAssist does not store or process credit card or banking details directly.

• Chat conversations are stored to provide and maintain the service.
• Chat data is not used to train AI models.
• Chat data belongs to the customer.

We collect and use personal data only for legitimate business purposes, including:

• To provide the service
• To operate and maintain chatbot functionality
• To manage subscriptions and accounts
• To communicate with customers
• To ensure security and prevent misuse

LiveAssist uses OpenAI services to generate chatbot responses. Data sent to OpenAI is processed according to their applicable terms.

We use analytics tools such as Google Analytics to understand website usage and improve our services. We do not use cookies for advertising purposes.

User data is stored on servers located in the United States.

• Data is retained while the customer has an active account.
• After account cancellation, data is automatically deleted after 30 days unless legal retention is required.

Customers have the right to:

• Request access to their data
• Request correction of their data
• Request deletion of their data

Requests can be sent to info@liveassist.io.

• We do not sell personal data.
• We do not use personal data for advertising.
• We do not share personal data with third parties, except service providers required to operate the platform.

We use reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.

If a data breach occurs, LiveAssist will notify affected customers when required by applicable law.

User data is primarily stored and processed in the United States. If you access our services from outside the US, your data may be transferred to and processed in the US. We take reasonable steps to ensure transferred data is protected in accordance with this Privacy Policy.

Use of the LiveAssist service means acceptance of this Privacy Policy.

Privacy matters are handled by the LiveAssist privacy team. Requests can be sent by email.

We may update this Privacy Policy from time to time. Updates will be posted on our website and reflected by a new effective date.